hb999 Privacy Policy
Your personal information is completely safe with us — learn in detail here how we collect, use, and protect your data.
Introduction and Scope
hb999 (hereinafter referred to as "we", "our", or "platform") operates a reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use our website hb999.cam and related services, how that information is used, and what steps we take to protect your information.
By using our website or registering an account, you will be considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact us for assistance.
This Policy is an integral part of hb999's Terms and Conditions and both documents must be read together. If you have any questions about data protection, please contact our support team.
What Information We Collect
We may collect information about you in various ways. The different categories of information are described in detail below:
2.1 Information You Provide Directly
Information you provide when registering an account or using our services includes:
- Full name and date of birth (for age verification)
- Email address and contact information
- National ID or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
- Messages and information you provide when contacting us
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time, date, and duration of access to the platform
- Pages visited and click patterns
- Referral URL (the site from which you came to us)
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies. Cookies are small text files stored in your browser. They help us improve site functionality, remember your preferences, and analyze your usage patterns. You can manage cookies from your browser settings, though this may limit some features of the platform.
Purpose of Data Use
We use your information for the following legitimate purposes:
3.1 Service Operation and Improvement
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions
- Maintaining betting and casino game history
- Monitoring and improving the technical performance of the platform
- Planning new features and improvements to our services
3.2 Identity Verification and Security
- Verifying user age (service available to users aged 21+ only)
- Preventing fraud, deception, and money laundering
- Detecting suspicious activity to ensure account security
- Fulfilling legal obligations
3.3 Customer Support
- Responding to your complaints and questions
- Providing 24/7 support in Bengali via live chat
- Resolving account-related issues
3.4 Communications
- Sending important service-related notifications
- Informing you of security alerts and account-related updates
- Sending promotional offers and bonus information with your consent
Sharing Information with Third Parties
hb999 never sells or rents your personal information. However, information may be shared with third parties in the limited circumstances described below:
4.1 Service Provider Partners
We use trusted third-party services for payment processing, technical support, and fraud detection. These partners process information only for specified purposes and are bound by confidentiality agreements with us.
4.2 Legal Obligations
We may be required to disclose information pursuant to court orders, government investigations, or applicable law. In such cases we will always provide only the minimum information required by law.
4.3 Fraud and Abuse Prevention
Limited information may be verified against industry-level databases to identify gambling abuse or blacklisted users.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.
Data Retention and Security
5.1 Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. After an account is closed, information may be retained for as long as necessary to fulfill legal obligations, resolve disputes, and enforce agreements.
5.2 Security Measures
We apply industry-standard security measures to protect your information, which include:
- SSL encryption — all data is encrypted during transfer
- Secure server environment and regular security audits
- Internal access controls — only authorized staff can access the necessary information
- Round-the-clock monitoring to detect suspicious activity
- Regular security training and procedure updates
However, no transmission of information over the internet is completely secure. We strive to ensure maximum protection, but a complete guarantee of data security is not possible.
Your Rights and Controls
You have the following rights regarding your personal information:
6.1 Right to Access and Correct Information
You may request to view the information we hold about you at any time. If any information is incorrect or incomplete, you may apply for a correction. We will update the information within a reasonable time after verification.
6.2 Right to Delete Information
In certain circumstances you may request deletion of your personal information. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.
6.3 Right to Object to Processing
You may object to promotional communications or certain types of data processing. We will review your request and take appropriate action.
6.4 Right to Data Portability
You may request a copy of your information in a portable, machine-readable format.
To exercise these rights, please contact our support team via live chat or email.
Data Protection Contact:
Email: [email protected]
Channel: 24/7 Live Chat — in Bengali
Protection of Minors
hb999 strictly does not provide services to anyone under the age of 21. Our platform is for adults only and applies to users aged 21+ only.
We do not intentionally collect information from anyone under the age of 21. Age verification at registration is mandatory. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.
If you have information about a minor's account, please notify us at [email protected].
Third-Party Services and Links
Our platform uses services from payment gateways (bKash, Nagad, Rocket, Upay, etc.) and game software providers. These third parties have their own privacy policies, for which hb999 is not responsible.
During payment processing, you provide information under the terms of the relevant payment service provider. We do not store your full payment card number — only the information necessary to confirm the transaction is retained.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on our website and update the "Last Updated" date at the top of the document.
Continuing to use the platform after changes will be considered your consent to the updated Policy. We recommend that you visit this page regularly and stay updated on the latest Policy.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. Our team is available to provide support in Bengali 24 hours a day, 7 days a week.
The privacy and protection of your information is our highest priority. We commit that your personal information will always be handled with care and responsibility.
Email: [email protected]
Live Chat: Available 24/7 — in Bengali
Website: hb999.cam
This Privacy Policy must be read together with hb999's Terms and Conditions and Responsible Gaming policy.