For ages 21+

hb999 Responsible Gaming —
A commitment to safe and healthy entertainment

hb999 believes entertainment should always be safe and controlled. Follow our responsible gaming guidelines and build healthy habits.

Our Commitment

Why is Responsible Gaming important?

Online betting and casino gaming is a popular form of entertainment. However, it must be enjoyed responsibly. hb999 always places the wellbeing and peace of mind of its players as the top priority.

Responsible gaming means understanding your financial limits, taking breaks at the right time, and not letting entertainment turn into addiction. At hb999 we provide various tools and services to support you on this journey.

Keep in mind
Betting is entertainment, not a source of income. Always play within your means and do not chase losses by placing more bets.
21+

Age verification is required

Only individuals aged 21 or older may register and bet at hb999. This platform is strictly prohibited for minors.

For ages 21+ only
Core Principles

6 Core Principles of Responsible Gaming

Following these principles will keep your betting experience enjoyable and safe at all times.

Set a Budget

Set your daily or weekly budget before you start playing. Set a deposit limit at hb999 so you cannot exceed the limit you have decided on. Remember — the minimum deposit is ৳300.

Stick to time limits

Playing for long stretches at a time increases stress and reduces the ability to make good decisions. Use our time-out feature to make sure you take regular breaks.

Play for entertainment

Betting should not be seen as a primary source of income. It is a form of entertainment. The chance of winning and the chance of losing are always equal — so stay alert at all times.

Choose self-exclusion

If you feel that gambling is having a negative impact on your life, you can temporarily or permanently exclude yourself from your account. Our support team will help with this.

Protect minors

Access for those under 21 is strictly prohibited at hb999. If there are minors in your household, password-protect your device and always remember to log out.

Seek support

Gambling addiction is a serious problem. If you notice signs of addiction in yourself, do not hesitate to contact our 24/7 live chat support. We are always here for you.

Practical Features

hb999's Responsible Gaming Tools

We have built several effective tools to help you stay in control.

Deposit Limit

Set the maximum amount you can deposit each day, week, or month yourself. Once a limit is set, it takes effect immediately.

Time Time-Out

Temporarily close your account for a set period — from 24 hours up to several weeks. During this time you will not be able to log in or place bets.

Self-Exclusion

Choose self-exclusion to remove yourself from the platform for an extended period. It can be activated through the support team and cannot be cancelled before the set period ends.

Activity History

You can view a detailed history of all your betting activity in your account. This will help you stay aware of your own spending patterns.

How do you activate these tools?
After logging in to your hb999 account, go to Account Settings and find these tools under the "Responsible Gaming" section. For any questions, contact our 24/7 live chat support — we are always ready to assist you in Bengali.
Warning Signs

Signs of Gambling Addiction

If you notice one or more of the following signs in yourself, seek help right away.

  • Repeatedly placing bets to try to recover money you have lost
  • Hiding your betting from family or friends
  • Being unable to stop playing or control how much you play
  • Betting with money meant for bills or essential expenses
  • Gambling causing harm to your work, studies, or relationships
  • A tendency to play due to emotional distress or anxiety
  • Taking out loans or selling belongings to fund betting
Healthy Habits

Good Habits for Safe Betting

  • Decide how much you will spend before you start betting
  • Take regular breaks — rest for at least a short while every hour
  • Avoid betting when drinking alcohol or feeling emotionally unstable
  • Review your own account history
  • Have open conversations with your family
  • When you win, save some of it — do not bet it all again
  • If you have a problem, contact support right away
Urgent Message
Gambling addiction is a treatable condition. Getting help in time makes it possible to regain control. Do not feel ashamed — your wellbeing is our primary goal.
Help Centre

If you are struggling, contact us

The hb999 support team is with you 24 hours a day, 7 days a week.

24/7 Live Chat

Reach us on live chat at any time. Trained staff who speak Bengali will help you with any issue — including questions about responsible gaming.

Email Support

To request a deposit limit, self-exclusion, or time-out, email us at: [email protected] — we aim to respond quickly.

Account Security

Use a strong password to keep your account secure. Do not share your login details with anyone and keep your device protected from minors.

Financial Limits

Deposit and Withdrawal Limits

Keeping financial transactions within limits at hb999 is an important part of responsible gaming. Our set limits help protect you from overspending.

  • Minimum deposit ৳300 — for all methods (bKash, Nagad, Rocket, Upay, bank transfer)
  • Minimum withdrawal ৳1,000
  • Withdrawal time is generally 30 minutes to 3 hours
  • You can set an additional deposit limit yourself
A word of advice
Review your total betting spend every month. If you find it is becoming a large portion of your income, reduce your deposit limit right away.
Do not bet with borrowed money
Never bet with borrowed money or funds set aside for essential expenses. Always bet only with extra money you have set aside for entertainment.
General Questions

Responsible Gaming FAQ

To activate self-exclusion, contact our 24/7 live chat support or email us at [email protected]. Once we receive your request, we will deactivate your account promptly. Self-exclusion cannot be cancelled while it is active.

Yes, deposit limits can be changed. However, reducing a limit takes effect immediately. Increasing a limit has a waiting period to prevent impulsive decisions made in the heat of the moment.

No. Only individuals aged 21 or older may open an account at hb999. We verify age using national identity documents and other records. Any account found to belong to someone under 21 will be closed immediately.

A time-out is a temporary break — typically from 24 hours up to a few weeks. During this period you cannot log in. Self-exclusion is longer-term — your account can be deactivated for several months or permanently. Self-exclusion cannot be cancelled early even upon request.

Start by speaking with our support team — we will help you take the right steps. You can also seek professional help from mental health service providers and counselling centres in Bangladesh. Talk openly with family and friends — do not try to deal with it alone.

Let our support team know. We can investigate the account and take the necessary action. Also encourage the family member to seek professional counselling. Remember — addiction is a condition, not a fault; offer help with compassion.

Play responsibly and enjoy the experience

Enjoy safe entertainment at hb999. On our platform you will find cricket, slots, live casino — all within a responsible gaming environment.

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